Well, back to the negative. You didn't think the positive posts would last did you? And if you have read any of the posts on my alternative blog "A Bottle of Tequila and a New Pack of Cigarettes" you didn't think THAT would last long did you?
I mentioned briefly in the post about my battle with Canadian taxation that I am balls deep in a similar fight with the phone provider Koodo of whom I am currently a hostage. This will be long but it is a Facebook convo that I am currently having with a Koodo rep. Facebook was the only option I could find on the entire Koodo site that might offer me a way to cancel my service. I apologize for the red, it was the only way the white printing Blogger chose for Mihaela would show up on the white background. Anyway, the convo explains it:
Tues 15:16
You sent
Hello. My name is David MacCannell and my number is 7788381234. I'm out of Canada and the more expensive plan I got when I left Canada doesn't work. I would like to cancel. Please don't offer any explanations on how to make it work, I have found a cheaper and better alternative.
Enter
Koodo
Hey there. Thanks for reaching out!
The best part about messaging us here is that you don’t have to spend valuable time waiting. You can get back to your day and we will reach out as soon as we can!
Otherwise, if you haven’t already, tell us a little more about how we can help and we will chat soon!
Enter
You sent
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Koodo
Got it, Dave, we’re sorry to see you go ! Normally cancellation requests can only be completed by scheduling a callback through our Virtual Assistant (koodo.com/chat)
As an exception, since you have already left the country, we could assist you with your request . Can I kindly ask you to visit this link https://smm.page.link/W6LpXKj4YY3DwPgz9 to authenticate your account? Please let me know once you're done and it will be a pleasure for me to assist! Thanks.
Enter
Thurs 15:17
Koodo
We value your feedback, please tap here to answer one question about your experience.
Open Survey
Enter
Mon 09:35
You sent
I went to the site and was unable to verify my account.
Enter
Mon 15:22
Koodo
Let’s try this: Please make sure you are not logged in the Self Serve account before you access the authentication link.
I will leave the link here: https://smm.page.link/fa5G76petb1GrjVb9.
If it is still not working, I can suggest using a different browser or a different device and maybe clearing the cache and cookies: https://koo.do/33YpKCm
Let me know how that worked out for you. Mihaela
Enter
09:00
You sent
Invalid dynamic link.
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Koodo
But do you normally have access to your self-serve account?
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I am not going to start messing with my computer. I have used the Koodo online payment service for quite a while now with no trouble. I know the answer to this question but if paying Koodo works so perfectly, why doesn't cancelling Koodo.
Enter
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That's how I pay.
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You sent
But strangely enough there is nothing there to do with cancelling.
Enter
You sent
Just cancel my account. I have already done more than enough to let you know I'm not interested in the service any more. The fact that the service I got for US/Canada did not work and was MORE expensive, and now this intentionally complicated cancelling scheme make me sorry I ever signed up.
Enter
09:33
Koodo
I'm sorry you feel this way, Dave and I would love to help, however, for privacy reasons, I can't access your account if the authentication does not go through.
With no access to the account, I can't make any changes, so the line will remain active. Please try to authenticate your account using this link: https://smm.page.link/Fu2vcuJ2n959K3wu7 or book a callback on koodomobile.com/chat, if you have a US number. We can call you back and assist on a US number as well.
Enter
10:12
You sent
So if I'm understanding this correctly, Koodo has set up the cancellation of its accounts to be done outside the customers' online accounts by Koodo reps like you who require authentication of those accounts. Do you see an easier way here? How about allowing us to cancel THROUGH the accounts we have where we pay so easily every month? Nobody ever thought of this? I'm the very first person to receive messages that my account could not be verified through the verification links? Give me a break.
Enter
Koodo
As much as we'd love to help, canceling a post paid service on the website is not an option with any cell phone company due to the Rules and Regulations imposed. For the same reason, we need you to authenticate the account so we can access it and make any changes. There are rules that apply to all customers and cannot be changed.
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You sent
Oh really? And what rules are those? Payment is okay but cancellation is against the rules? Sounds like these rules and regulations are not imposed by any legal body but by the cell phone companies themselves. I've already paid over 100 dollars for the set-up and a month of the international plan that doesn't work. My account number is 40884220. That's verification enough. I know you will tell me that you are not allowed to accept the verification by email but that too is another in-house rule you would like people to believe is some kind of law. Whether you break your rules and cancel it without what you call verification or just keep providing the service I can't use, I am disinclined to pay for nothing.
Enter
You sent
* not by email but by Facebook message.
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You sent
I went to a Koodo agent in a Mall in Canada to cancel. He suggested the international plan (that doesn't work) instead of cancellation. Before signing up I asked him about cancellation and he said it was possible through my online account. I said, "Are you sure because I've had this problem with other cellphone providers before." He vehemently assured me that what is happening now will not happen. What fresh con will be offered by a person I get in touch with if I get an American phone, set up a call back and reach a further Koodo rep? Again I am disinclined to do anything further.
Enter
Koodo
I am referring to the rules for security and access to services. I understand this process was very frustrating for you and I'm sorry! I want to find a way to assist you, but please understand that canceling the line here with no authentication is not an option.
Please let me know, are you currently out of Canada and US as well? Do you have a contact number where you can be contacted?
Enter
You sent
How about you? Where are you? Manila? Delhi? Or are you one of the many employees of cellphone companies in Canada that are working more than one job, possibly for more than one provider, and maybe even FROM one of the countries where customer service call centers seem to thrive? I ask because the problems I had cancelling the phone service I had prior to Koodo were almost identical to the problems I am having here though more extensive. However, when I went to a guy at a phone provider office, a guy who was my co-worker at one of his other jobs, a guy from Punjab, India, he said he could cancel my old account no problem if I wanted to set up a NEW account... which he did. How about you? Are you just telling me we can't cancel in hopes of offering me another account or are you telling me the truth. If my Punjabi friend could cancel my account (from a different provider) without my going to any verification page, why are you unable to cancel this account?
Enter
Koodo
As much as I'd love to help we are not able to offer you personal information on social media. Please know that we are not able to activate services on social media at all, for security purposes as well. I'm asking because if you are in US or Canada you can get a callback by booking one on koodomobile.com/chat
If you are outside of US and Canada I should be able to ask for a callback for you, if you provide certain info. So I am looking for a way to help you with your request, that's if you want my help.
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You sent
What I'm saying is I want your help and I think you can help me, but you seem intent on extending the already too complicated cancellation process. I went from my personal account to facebook, to the fake confirmation sites, back to facebook, now to a callback website (that may or may not work) and if it works, why should I believe that that would be the end of the process? Not to mention I now have to get an American phone to do all this. I KNOW there is a way to cancel my account without going through all of this. Evidently it is not your job to help me. You are part of the ever-burgeoning customer DISservice field. Thanks for making the world a worse place.
Enter
Koodo
Wow, I'm sorry, Dave, I really understand how frustrating this process was for you. Believe me, after all this, if I could I would assist with this immediately.
The course of action that needs to be followed is booking a callback on koodomobile.com/chat on the US contact number that you have currently.
To make it easier, please use the keyword #SMassist to get the callback option immediately.
Enter
You sent
"Wow" is exactly right. What I don't need is awe, empathy, or apologies. What I REALLY don't need is a several-step cancellation process for my current cellphone service that is expensive and does not work. What I need is to cancel.
Enter
You sent
Let me clarify that I was sold a cellphone plan and now want to cancel because I can get cheaper service and because I can't make or receive calls with the expensive Koodo plan I currently have. The only method of cancellation, you are telling me, is to speak with someone ON THE PHONE to cancel my PHONE service.
Enter
You sent
You are telling me, as you are trained to, that you understand my frustration, and I admit to frustration here, but I am almost laughing too hard to notice it.
A positive post since beyond that Canadian residual crap I AM having a really great time here in the US with my family of besties!
Yesterday I was handed a book of writing prompts by Heather and asked to contribute to it. This morning I found a worthy prompt. Take a scene from a well known story and write it in a different time. I wrote the following:
When Henry Met Sully
Courtly Lady: Name thee, good wench, yon hale, becoming man.
Sully: Fie on you lass! Tis Henry, nothing more.
Would he were more than nothing to be sure!
Courtly Lady: Methinks you wrong him with your vexing barbs.
Surely he could do great things in my name!
Sully: A fool doth enterprises great 'tis true,
But only great in foolishness forsooth.
Twas but a day ago, or mayhap two
Myself I sought this sense-starved knave to woo.
Mark thee well what his arrogance doth wrought
Lest in his web of witless wisdom caught
You furnish him with numbers greater still
To count the fully sated mounts this knight hath killed.
Courtly Lady: Hah! Fully sated. Speaketh thou in jest?
I've falsely whimpered even with the best!
Sully: I shit thee not, and yet this coxcomb crows.
His falseness rivals our own moans and groans.
Ladies together (in exceeding mirth): Oh God! Oh Jove! Oh yes, oh yes, oh YAY!
I have this friend I work with named Elizabeth. It's not her real name but I don't know her real name so we'll call her Elizabeth or Liz or Beth or Betty. I like Betty. Let's go with Betty.
Betty is from India but she has been teaching English (her first language) all over the world since she graduated university and hasn't received respect or tenure or the appreciation she has worked VERY hard for and richly deserves. Sound familiar?
Somehow we both landed in Calgary at the Centre for Newcomers teaching English in the LINC program. Somehow one day we both ended up in the resource room working on our computers side-by-side. It was end-of-term paperwork time so a lot of stress was flying around. I was actually done my paperwork but it was during the 3-week period when I was both teaching my night class from 7-9 PM Mon/Wed/Thu and substitute teaching every day from 9-12 in the morning. It was somewhere between noon and 7PM and I was looking at resources to get ideas for future lessons and writing a paper on my computer for my master's course. I have since finished the course and received a final grade of 97.
Betty was doing some stuff on CHAD on her computer (which is the LMS we use for attendance records, assessments and other stuff) and I was procrastinating mid-paper when we sparked up the best conversation I've had with anyone at work yet. It was honest, forthright, we weren't trying to be politically correct, spare feelings, or protect our jobs. We just talked shop. It was SO nice! In all my jobs I've always had co-workers I could do this with. It's cathartic. I know there are those who feel that bitching about work just makes a person more negative but I think it allows people to get things off their chest that, if kept inside, would make them more negative. Maybe everybody's different but me and Betty were the same. It's nice to find a kindred spirit at work.
I won't get into detail but one of the things that came up was Bow Valley College. It is one of the many places to which I've applied around Calgary. I am positive I even sent a "reminder" email to them after the original application package. I heard nothing from them. Betty was surprised they hadn't gotten back to me. She works there as well as at the CFN and she told me I'd be a good fit there and I would probably like it a lot better than CFN. So I figured during this, my semester break, I'd re-re-remind them that I am still available. Betty said she thought that would be a great idea.
So I go online and search for a way to apply for the LINC program at Bow Valley College so I could put my resume on file for any positions that come up in the future. I know there is a massive waiting list of newcomers because we are turning people away at the CFN. There's just not enough government funding for them all. Yet, there ARE some new courses starting up at the CFN mid April when I get back to work. I'm hoping to snag one of two of them but in case I don't, I thought it might be a good backup plan to throw my name in at BVC. Makes sense right?
Well, as with almost everything I have tried to do that should make sense in my year being back in Canada, they've fucking sucked the sense right out of it. Typical of any university, college, government agency, or job I've tried to apply for Bow Valley College has blocked themselves from the public and left customer service up to the good and trustworthy people who man (or woman) the phones at the many call centers around India and the Philippines.
Except, that is, for applying to study there. That's easy peasy macaroni and cheesy. Unbelievably, this is actually commendable. Some places have made even giving them your money a pain in the ass. "We can't take cash at point of purchase. You'll need to download our app, choose a password that must include a cap, number, symbol, repeating digit, and between 21 and 22 characters and sign up for our money transfer program for which we will need credit/debit card numbers, bank account numbers, swift code, sample signature, Mother's maiden name, three pieces of picture I.D., three verification questions and answers, and a recent phone or utility bill proving citizenship/residence. Then you will need to sync to all of your devices, accept our monthly newsletter, give us your email so we can send you all of our advertising there as well (and sell it to people who will give you more), and then we're gonna need you to go ahead and jump down, turn around, and pick a bail of cotton." "Really? I just want to buy this pair of shoes..." Jonah Hill? 40 Year Old Virgin? Sigh...
So I go online foolishly thinking I can find an email contact at BVC. The only one I could find was info@ so I sent an email there and promptly received a response saying they got my email and would try to get back to me in 10 business days. If I would like to get in touch sooner I could use the following phone number, webpage, etc. which were all for students applying to study at the college. But I called the number for the Welcome Centre anyway. I got someone with an Indian accent. This in no way means she was in India. There are Indians all over Calgary and many are in positions that require speaking English. I'm just going from experience here and the laws of probability when I say I think she was in India. I explain my situation to her. She says, "We don't accept resumes online." Well, that explains why it was so hard to find an email to which I could send a resume... there are none.
Before calling I had sent a resume and cover letter to both the info@ email and another email I found from an application I had sent Bow Valley College BACK IN 2011!!! I've been trying to reach somebody there for 13 years! This would also explain why my recent job app email and the follow-up were both unanswered. There is no email address to send them to where they CAN be answered! Unbelievable? Nah! This is very believable.
So I ask how I'm supposed to put a resume on file to teach in the LINC program. I explained that I already teach in the LINC program, I have a friend who teaches in the LINC program at BVC who recommended I put a resume on file there - should I give her a copy of my resume to give to somebody? Or can you give me the contact information of the person in charge of hiring for the LINC program (or any English program) at the college? No, she cannot do that either. She went on to say that the only way to apply for a job is to go to the careers@ site and apply directly. "Otherwise the only thing I can do is give you the number of the LINC program here."
Ummm yeah, sure, that would be handy since it's what I asked you for way back at the beginning of this conversation????? "Why wouldn't she start with this?" I foolishly wondered.
So me and my absolutely relentless positivity call the number expecting a person to answer.
Of course I got a recording saying that nobody is available. The office hours of the LINC department are Monday to Friday between 9 AM and 4 PM. It was about 11 AM.
And as I said, this is typical in my experience. How has Canada become like this? It would seem we are a culture of mistrust but in defense of my country even though it sucks worse every time I come back, I know we were never like this before globalization and multiculturalism turned us into a culture of DIStrust the difference being distrust is predicated on previous experience while mistrust is not. MIStrust is the safest attitude a person can have in an environment of distrust like Canada but I keep getting burned by memories of how Canada was once a business on a handshake, word is my bond, leave your doors unlocked kind of country and expecting it to still be that way. We didn't morph into what we are today in any organic way.
I got a text message today from a number I didn't recognize. It said, "I'm in town for the next few days. I'd love to see you if you're around." Then a follow-up message, "Are you busy now?" What goes through your mind immediately when you read two texts like this? Is it something stupid like, "Which of my friends might be rolling through town and want to hook up?" or something sensible like, "Fucking scammers. Eat shit and die," as you press "block number?" That is the healthy attitude of mistrust we've all adopted and it's something we've learned. It wasn't so long ago (to me) that we had no call display and we normally started calls with, "Hey it's Dave here..." I am so old I even remember TEACHING this in English phone etiquette lessons. Koreans used to have a habit of saying, "Hello. I am Sung Ho," instead of "Hello, this is Sung Ho." It's the first thing we wonder isn't it? "Who is this calling?" But it's completely different now. It's "Who the HELL is calling me now?" rather than "Ooooh I wonder who could be calling me!"
It's the same thing with a knock on the door or a doorbell as Seb Maniscalco magnificently explains:
People don't trust anyone anymore. We've all been scammed. We've all probably run into scamsters this year already and we're just starting April! This didn't just happen. How many of us have a laundry list of scams perpetrated on us by a laundry list of scumbags? You've only read a fraction of MY personal lists of both on this blog. "Once bitten twice shy" the old saying goes. We've been bitten more than a snake handler pastor in training... in Alaska... just after a mosquito hatch! What we have is far beyond shyness, it is Distrust. This malevolence might even be diabolically premeditated and intentionally carried out by scamsters as part of their scams! It's all part of the politics and economics of fear. You've heard about that here and in other places before.
What are the top countries of origin amongst newcomers to Canada? India, China, Afghanistan, and (drumroll please) Nigeria. Add the Philippines in there, which is high on both lists, and you've got almost half the immigration numbers of Canada. How long have things been this way? I mean you are not just importing people. You are importing religion, culture, ethics, business practices, social values, and I have no faith in the ranking of such criteria by our immigration officials. I'm pretty sure these things don't even appear on the list. Here's a good example of the scammer mentality. I think it was described in something Asian I read like Confucius or Lao Tzu but I read it described as the scammer convinces him/herself that they are agents of education teaching the ignorant to be careful. If you fall for their scams it's your fault. You should be smarter. They are doing you a service by punishing your gullibility. Listen to the girl with the annoying voice:
I know some considerations that DO appear on the list of immigration criteria though. People from these countries will vote and legitimize our long-time illegitimate government officials. That might have been consideration number one for Pierre and it may be for his dopey son too.
I was told today that the extra hours I had been hoping for will not be available. They were given to two teachers. TWO. I was under the impression that there was lots available. It was suggested that I could take two classes and that would boost my hours to full time and I could get benefits. I just paid 400 dollars out of pocket for my diabetes meds. That's every month folks. So yeah I've been rationing. That would be covered IF I got full time hours. But there are no prospects of that at this place until October now. I can't wait that long.
I'm hoping to get at least something at Bow Valley College otherwise all the studying, certification, learning the tedious ways they do things will all have been for naught. Whatever the case may be with BVC I am officially looking for work again.
If you hear of any job prospects in the ESL industry no reasonable offer will be refused.